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Complete Guide How to write a complaint letter with complain letter example

Writing a Complaint Letter

The complaint letter should be written in the business letter format. When writing a complaint letter you want to keep it short and to the point to help ensure that your letter will be read in its entirety, if you write a seven-page complaint letter, it's highly unlikely that someone will sit down and read all seven pages. 

The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department. The address and contact information of the customer service department should be available on the company's products or website.

First paragraph: You should identify what the issue is and any relevant information that you believe is important. Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number,model number, price, warranty information and reference number. Be sure to stick with the facts and avoid putting emotions into your letter.

Next paragraph: State what you would like done to resolve the situation. If you received poor service, you could request an apology or a coupon. If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.

Last paragraph: Thank the reader for the time. You can also throw in some compliments about something you liked about their company's product or service.

You should include your telephone number/e-mail address after your printed name so that they can contact you ASAP if necessary. Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.

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完全指南如何写投诉信与告状信如

书面申诉书

该投诉信应写在商业信函的格式。当写你要尽量简短，重点突出，以确保您的信件将被全部读，如果你写了七页的投诉信投诉信，这是极不可能会有人坐下来阅读所有七个页面。

如果没有客户服务部门的投诉信应给客户服务/消费者事务部门或总行。客户服务部门的地址和联系方式应可于本公司的产品或网站。

第一段：你应该确定哪些问题是和您认为任何相关信息是非常重要的。一定要包含以下信息，如果它是适用的情况：这个问题，位置的日期/时间，日班名称，产品名称，问题是什么，您的帐户号，型号，价格，保修信息和编号。一定要坚持用事实和避免把情绪带入你的信。

接下来的段落：表示你想做些什么来解决问题。如果您收到的服务质量差，你可以要求道歉或优惠券。如果产品出现故障，你可以要求你可以换一个新的更换产品或要求退款。

最后一段：感谢读者的时间。您也可以扔在你喜欢自己公司的产品或服务的一些东西恭维。

你打印的名字后，您应该包括你的电话号码/电子邮件地址，以便在必要时他们能够尽快与您联系。一定要保持自己的信的副本，包括任何相关文件的复印件，并与你的信附上他们。

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